Refund policy

1. The guarantee

If the Academy is not what you expected, write to us within seven (7) calendar days of your purchase and we refund the payment in full. You do not have to justify the decision.

The guarantee applies to The Academy (Standard) and The Academy · Premium. The Six-Month Mentorship is not covered by it: it carries its own completion guarantee, set out in writing before enrolment.

2. How to request one

Send an email to support@merinocompositeacademy.com from the address used at checkout, with your order number, within the seven-day window. Requests made after the window, or from an unrelated address we cannot match to an order, cannot be processed.

Refunds are issued through Gumroad to the original payment method. The time it takes to appear on your statement depends on your bank or card issuer and is outside our control. Currency-conversion differences and international bank fees are not refundable by us.

3. What happens next

Once a refund is issued, your licence ends immediately: access is revoked and you must delete every copy of the material in your possession. Continuing to use it after a refund is a breach of our terms and of copyright.

A refunded purchase cannot be re-purchased at a promotional price, and one refund per person is the limit — we may decline repeated purchase-and-refund cycles.

4. Limits that keep the guarantee honest

Premium: if you have already submitted a clinical case for review or sent a question to Dr. Merino, the individual part of the programme has been delivered. In that situation a refund is limited to the Standard price paid, unless the law of your country provides otherwise.

We may decline a refund where there is evidence of abuse — for example downloading or copying the entire programme, sharing access, or requesting refunds repeatedly across purchases.

Access lost through your own action, such as an invalid email address or a deleted receipt, is not a ground for a refund; write to us and we will restore your access.

5. Chargebacks

Please contact us before disputing a charge with your bank. A chargeback opened without contacting us first is treated as a breach of these terms: access is terminated immediately and we will contest it with the evidence of delivery and of these published terms.

6. Your statutory rights

Nothing in this policy removes any right you have under the mandatory consumer law of your country of residence, including any statutory right to cancel a distance purchase. Where you agree to immediate access to digital content, a statutory cancellation right may be lost once delivery begins; our seven-day guarantee is offered in addition to whatever rights you have.